Who We Are

Steven M. Smith is a senior consulting practitioner and principal advisor at Performance Management Group (PMG), bringing deep expertise in Agile and Scrum mastery, IT Service Management (ITSM), and enterprise service delivery transformation. His work focuses on helping small and medium-sized organizations establish the foundational capabilities required to operate with clarity, discipline, purpose and adaptability.

Linda D. Hayden, SHRM-SCP, C.H.R.E.

CEO, Performance Management Group

https://www.linkedin.com/in/linda-murray-hayden-a29a363a1/

Linda’s career includes national and executive HRD leadership roles in hotel, retail, manufacturing, and food and beverage industries. Across all roles, Linda has partnered with business operations, cultivated a shared vision, empowered individuals to grow and created a culture of trust and innovation contributing towards a company's success.

Steven M. Smith, CSP-SM, A-CSM, CSM, CSPO

Agile and ITSM Services

https://www.linkedin.com/in/steven-m-smith-csp-sm-a-csm-csm-cspo-499a0b23a

Steven M. Smith is a senior consulting practitioner and principal advisor at Performance Management Group (PMG), bringing deep expertise in Agile and Scrum mastery, IT Service Management (ITSM), and enterprise service delivery transformation. His work focuses on assisting small and medium-sized organizations establish the foundational capabilities required to operate with clarity, discipline, purpose and adaptability.