At the core of Mr. Smith’s practice is advanced Scrum Mastery applied beyond the team level, enabling organizations to move from isolated Agile adoption to coherent, scalable operating modes.  Through PMG’s Introducing Agile and Scrum and Agile Scrum Optimizations offerings, he helps clients design and implement product-centric intake models, portfolio-level prioritization frameworks, and Scrum-of-Scrum governance structures that connect execution directly to business value.  His approach emphasizes transparency, empirical decision-making, and disciplined flow, allowing leadership teams to gain (or regain) control of complex portfolios while empowering teams to self-organize and delivery consistently.

Mr. Smith’s ITSM practice reflects a rare synthesis of traditional service management rigor and modern Agile delivery.  Through PMG’s Introducing ITSM, Optimizing ITSM, ITSM Assessments, and ITSM Educational Services, he leads organizations in the design, implementation, and continual improvement of ITIL-aligned workflows – including Incident, Problem, Change, Request and Release Management – anchored by strong configuration management practices.  His work bridges the longstanding divided between ITSM and Agile by enabling service organizations to adopt adaptive, value-driven practices without compromising stability, auditability, or regulatory compliance.

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Education is a deliberate and structural element of Mr. Smith’s consulting methodology.  PMG’s Educational Services area grounded in CLT1 and CLT2 (see discourse on PMG’s integration of CLT under Educational Services), ensuring that learning engagements do more than transfer knowledge – they build durable capability.  Through targeted boot camps, focused, immersive workshops, and embedded coaching, Mr. Smith enables leaders, practitioners, and team to internalize Agile, Scrum, Lean, and ITSM principles and apply them effectively within their respective operational realities.  This integration of education with consulting and direct, live coaching ensures that improvements persist long after formal engagements conclude.

Complimenting his Agile and ITSM expertise is deep proficiency in organizational and team dynamics, lean operations, and six sigma informed process improvement.  Mr. Smith routinely works with executive leadership to assess organizational maturity, identify systemic constraints, and establish performance metrics aligned to strategic objectives.  Through PMG’s assessment and optimization services, he helps organizations transition from reactive, effort-based execution to intentional, data-informed performance management supported by continuous improvement practices.

Through Performance Management Group, Steven M. Smith partners with organizations seeking practical, high-impact change rather than theoretical transformation.  His engagements are characterized by clarity, structure, and respect for organizational context – delivering strong operational foundations, scalable Agile and ITSM practices, and leadership confidence in execution.  This outcome is organizations are better equipped to manage complexity, deliver value, and evolve with purpose.