
Performance Management Group
Ski Resort Internship Program
Industry Hotels/Resorts and Retail
Location Colorado Ski Resorts
HR Service Talent Acquisition and Comp Incentive Program
Business Challenge
Hiring qualified hospitality, customer focused employees in the Colorado Ski Resort locations for the summer and winter seasons and retaining these staff members for the entire season.
Actions
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Reviewed Seasonal Intern Profiles with line and senior management
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Contacted National University Hospitality Programs
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Surveyed ski resort employees and researched recognition/incentive programs
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Collaborated with Senior Management for input and approval for a Seasonal Incentive Program
Results/Outcomes
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Established and managed a Summer and Winter Intern Program
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Traveled to and recruited the top tier Hospitality Interns from National University Hospitality Programs.
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Developed and implemented a Seasonal Incentive Program that increased retention and reduced season turnover by 65%.


