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Recruitment and Retention
HR Department Services
Onboarding Program
Manager Support
Performance Management Program
Training & Development Workshops

Recruitment  and Retention

Client Profile
 

  • Industry - Ski Resort/Hotel


Business Challenges
 

  • Recruiting, Hiring and Retaining Qualified Hospitality Employees for the Hotel’s Summer and Winter Seasons.


Challenge Solution
 

  • Partnered with University Hospitality Intern Programs and established a reliable recruitment resource.
     

  • Implemented  and managed the Hospitality Intern Program for the summer and winter seasons.
     

  • Designed and administered a Hospitality Internship Incentive Program that significantly reduced Seasonal Turnover.

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Human Resources Department Services

Client profile
 

  • US Based National Restaurant Chain with over 250 locations


Business Challenges
 

  • The Human Resources Department only offered and provided Administrative functions and services and was not a resource for Employees nor a credible and productive Business Partner. 


Challenge Solution
 

  • Collaborated with Leadership and  established an Employee – Internal Customer – centric, business focused HR Department that met and exceeded the Employees’  HR needs  and aligned the Department with the Company goals.
     

  • Recruited, hired and trained  HR Staff that provided  Best In Class HR functions and services.
     

  • Designed and published an HR Employee Handbook  to explain and communicate the HR services and resources available to the Employees – Internal Customers. 

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Onboarding Program

Client profile
 

  • Retail Organization with 6 Locations


Business Challenges
 

  • The Organization had six retail locations throughout the Colorado ski resorts and did not provide an Onboarding Program for New Hires. 


Challenge Solution
 

  • Provided New Hires with a clear understanding of the Company, policies and procedures and their role, responsibilities and job expectations.
     

  • Reduced early Employee Turnover by creating a positive “1st Impression of the Company and an Inclusive and Supportive New Hire employment experience.
     

  • Created a structured, standardized process that worked effectively and consistently across all departments and locations. 

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HR On Demand Support

Client profile
 

  • Retail, Manufacturing, Restaurants and Hotels & Resorts 


Business Challenges
 

  • Managers did not have a knowledgeable and reliable resource to assist them in resolving Employee workplace issues and concerns consistently and effectively. 


Challenge Solution
 

  • Provided Mangers with  a 24/7-On Demand – HR expertise resource and procedures to address employee workplace issues and find effective and practical solutions.

 

  • Equipped Mangers with a consistent approach and tools to build their skills to confidently handle and resolve employee issues  and reduce employee turnover.

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Performance Management Program

Client profile
 

  • Manufacturing with 17 Locations


Business Challenges
 

  • The manufacturing company did not have a structured Performance Management framework nor process for their General Managers. 


Challenge Solution
 

  • Developed, implemented and managed a relevant, practical and effective General Manager performance management program which also aligned the General Manager’s performance to the organization’s goals.
     

  • Established a General Manager compensation bonus plan which motivated, recognized  and retained top performing General Managers.
     

  • Designed and managed the General Manger Training Workshops and Succession Plan.
     

  • Developed a General Manager Recruitment profile and recruited and hired top tier General Manger candidates. 

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Manager Training and Development Workshops

Client profile
 

  • Manufacturing, Restaurants, Hotels/Resorts


Business Challenges
 

  • The Companies recognized they needed improved manager effectiveness, stronger employee engagement and consistent management practices. 


Challenge Solution
 

  • Partnered with the Company’s leadership to assess training needs and develop Manager training and development programs.
     

  • Designed the Training & Development workshops to equip the managers with the necessary people, operational and customer service skills.
     

  • My Team facilitated the manager workshops through interactive learning, practical techniques and hands on exercises. 

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